
Was this article helpful? 0% of 0 players found this article helpful.Find out what payment methods EA accepts, and how to enter your payment info. Search for your issue on Answers HQ to crowdsource an answer to your question. If you’re using a payment method from one of these payment providers you’ll need to reach out to the provider directly for any issues.
Try removing your payment method, then adding it back to your EA Account before attempting your purchase again. Check if your prepaid card has a single transaction limit. Make sure you have enough to cover any additional fees. For example, a $50 prepaid card may not work for a game that costs $49.99. Remember international exchange rates and other taxes or fees when you’re making your purchase. Check that you have enough funds on your card or a backup payment method on your EA Account to cover the difference. Prepaid cards can sometimes take a few hours to unlock the funds once they're activated. Make sure you’ve set up your card and registered it before you make your purchase. Prepaid cards don’t work for Pogo or The Sims 3 Points. PayPal also lists payment statuses you can use to diagnose what’s going on if you’re having problems. There aren't enough funds in your PayPal account and no bank card is linked to it to pay the difference. The PayPal payment confirmation has timed out. Your PayPal account is registered in a different country from your EA Account. Try updating your name so that it matches exactly. The name on your EA Account billing information doesn’t match the name on your PayPal account. There are a few common issues that could be preventing your purchase from going through: If that doesn’t work, use a local payment method.
If you’ve moved or are on an extended stay abroad, update your EA Account to the right region.
If you’re out of your region temporarily, try making your purchase again once you’re home, or use an online safe payment method that’s accepted where you’re located.If you’re traveling or living abroad, your purchase may not go through.Make your purchase from the region that matches your payment method and EA Account settings.This can help clear up a lot of these errors. Check your billing address against the one on your statements to make sure they match exactly.Visit the Payment Methods tab of your My Account page to find your info and make any changes.Double-check your account and payment details to make sure they're correct.Check out what your EA app error code means and what you can try to do to fix it.If you’re having trouble making your purchase, here are some tips to help you: If you’re having trouble making your purchase, see if our troubleshooting tips help you.